The study carried was based on the introduction of automated teller machines and service quality delivery in the banking industry. The purpose of the study was basically to find out whether the introduction of automated teller machines has improved the quality of service and delivery in the banking industry. What inspired the researcher to carry out the research was due to the fact that even though banks have introduced automated teller machines, some clients have faced complications and that they have faced inefficiency in using the system The researcher carried out the research work from DFCU bank main branch because it was easy to access and their was ready data to compile. The researcher filled questionnaires for both the employees and the clients of the bank of which the feed back was compiled in the final report The researcher found out that the variables in the project related in the sense that their was an independent variable (ATM) and the dependent variable (quality service and delivery in the banking industry) the two variables depended on each other. The researcher concluded that most of the clients in DFCU bank have found it efficient to use the ATM services how ever there is need to improve on their service to satisfy those clients who are not satisfied with the service
